Test Engineer Professional

About the role

Share Test Engineer Professional with Facebook via e-mail Share Support Engineer Professional with LinkedIn

What you'll do

• Serve as the primary L3 incident owner and escalation lead for assigned products; manage endto-end technical resolution for high-severity incidents
• Lead incident triage and cross-team coordination; act as incident commander or triage lead as needed
• Investigate, troubleshoot, root cause, and resolve complex technical issues across distributed client-server environments
• Manage and support backup, archive, and restore processes for application data and system configurations
• Create, maintain, and curate support artifacts such as knowledge base articles, troubleshooting guides, diagnostic scripts, runbooks, and known error records

What you need

• 5–9 yrs of experience
• SQL
• Root cause analysis
• SQL Server
• Windows Server
• Ticketing tools
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• GMP
• ISO 27001
• ISO 9001