Test Specialist

About the role

We are looking for a highly skilled Technical Operations Lead to act as the key technical & operational expert and a single point of contact for clients. As an Operations Manager, you will be the bridge between our frontline support team and the Stakeholder Program Manager.

What you'll do

• Serve as the primary technical escalation point (Level 2) for the existing support team, resolving complex partner issues
• Triage, investigate, and troubleshoot intricate technical problems, and escalate to internal engineering teams only when necessary
• Mentor and coach existing support engineers, improving their technical proficiency, logical reasoning, and communication skills through case reviews and direct feedback
• Analyze support ticket trends and operational workflows to identify and implement process improvements, reducing resolution times and improving client satisfaction
• Act as a subject matter expert on product functionality and best practices

What you need

• 12–22 yrs of experience
• Java
• Python
• Telecom
• Node.js
• Root cause analysis
• B.Sc or B.Tech or B.E. or BCA