TM Credit & Collect-T2-II

About the role

We are seeking enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team in a Chat role. If you are a self-motivated and positive individual, why not join our team? As part of the team, you’ll be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand through our digital chat channel.

What you'll do

• Responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand through our digital chat channel
• Responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies, support appropriate customer outcomes, and minimise losses
• Providing excellent customer service through chat by addressing inquiries and concerns related to customer accounts
• Managing collections activities through digital chat, including negotiating payment arrangements and supporting recovery outcomes
• Assessing and understanding customers' financial situations to offer appropriate hardship solutions

What you need

• Customer service
• Collections
• Negotiation
• Compliance
• Any graduate