Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service

About the role

The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient management of escalations and the delivery of services aligned with the Service Level Agreements (SLAs) and Statements of Work (SOWs). This position is vital for driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that foster continuous improvement within the organization.

What you'll do

• Generate Tower-Level Revenue By Leveraging Iaas On Azure And Implementing Infrastructure As Code (Iac) Practices Using Terraform And Vra To Optimize Resource Deployment
• Ensure Timely Resolution Of Escalations And Crises By Coordinating With Cross-Functional Teams, Adhering To Agreed Sla Norms
• Oversee Operational Hygiene By Validating Reports And Ensuring The Delivery Of Services As Specified In The Sow
• Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness
• Implement Profit Improvement Plans (Pip) By Identifying Automation Opportunities And Driving Self-Initiated Projects That Improve Operational Efficiency And Reduce Costs…

What you need

• Kubernetes
• Azure
• Terraform
• Any graduate