Tower Lead - MS Teams, Microsoft Teams Voice, Sharepoint Online

HCLTech·Mumbai

Pay not statedSenior levelFull-time

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About the role

Amazon Connect (CCaaS) – hands-on experience with contact flow design, routing profiles, queue configuration, reporting, and integrations with AWS services

What you'll do

Provide L3 support for voice and contact center platforms
Troubleshoot SIP call flows, signaling, and media-related issues
Analyze logs, traces, and packet captures (Wireshark)
Perform RCA and implement fixes for recurring issues
Support cloud and on-prem UC environments

What you need

AWS
ServiceNow
PowerShell
TCP/IP
Root cause analysis
Firewalls
Any graduate

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