Tower Lead - Process Consulting, ServiceNow

About the role

Technical Lead — Architect Experience 10–12+ years Technical Lead — Architect Experience 10–12+ years

What you'll do

• Act as the Supplier mirror to Novo Nordisk’s Technical Lead: collaborate on tooling strategy, roadmaps, timelines and joint decision-making
• Assess existing tool landscape and produce improvement proposals (fit-gap, ROI, TCO) for ITSM, DEX, contact centre, remote support and related tooling
• Design and propose end-to-end architectures and integration patterns (APIs, event-driven, middleware) to deliver seamless data flows across ITSM, monitoring, identity
• Lead proof-of-concepts and pilots (AI/ML, automation, RPA, chatbot, autoremediation) to validate value and operational readiness
• Define technical requirements, acceptance criteria and implementation plans for introducing or optimizing tools

What you need

• 10–12 yrs of experience
• ServiceNow
• Python
• JavaScript
• AWS
• RPA
• Machine learning
• Any graduate

Good to have

• LLMs
• ITIL
• GCP
• IAM
• PowerShell
• Azure