Tower Lead - Program & Project Management

About the role

Experience identifying and prioritizing automation opportunities based on business value, feasibility, risk, and return on investment. Awareness of enterprise AI patterns such as Retrieval-Augmented Generation (RAG), knowledge assistants, intelligent ticket classification, automated reporting, and predictive operations.

What you'll do

• Lead end-to-end delivery of infrastructure projects, upgrades, migrations, releases, and service-improvement initiatives across one or more business units
• Own project planning, scope, schedules, budgets, resources, dependencies, risks, issues, and delivery milestones
• Provide clear governance through status reporting, cost tracking, RAID management, escalation, and executive stakeholder communication
• Coordinate with business, infrastructure, application, security, operations, vendors, and enterprise partners to define requirements and implementation plans
• Ensure project artifacts, technical procedures, operational documentation, user guides, handover documents, and audit evidence are complete and compliant

What you need

• 18–30 yrs of experience
• Project management
• Stakeholder management
• Process improvement
• LLMs
• Agile
• Change management
• MBA

Good to have

• Azure
• JIRA
• ITIL
• Confluence
• Prompt engineering
• Power Automate