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Tower Lead - ServiceNow, IT Service Management

HCLTech·Bengaluru

Pay not stated8–15 yrsFull-time
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About the role

Service Integration & Management (SIAM) Service Design Manager\\r\ The Service Design Manager is responsible for designing, governing, and assuring end-to-end IT services within a multi-supplier environment.

What you'll do

  • Align service levels with business criticality and user expectations.\\r\
  • Risk, Security & Compliance\\r\
  • Ensure disaster recovery, business continuity, and resilience requirements are addressed.\\r\
  • Conduct design risk assessments and mitigation reviews.\\r\
  • Validate regulatory and organizational compliance requirements.\\r\

What you need

  • 8–15 yrs of experience
  • ServiceNow
  • AWS
  • ITIL
  • Azure
  • Portfolio management
  • GCP
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Operational risk

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