Tower Lead - ServiceNow, IT Service Management

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Drive The Generation Of Tower-Level Efficiency And Effectiveness (Ee & En) Revenue Through Strategic Implementation Of Itil Best Practices In Servicenow
• Oversee And Ensure Closure Of All Responsibilities, Tasks, And Escalations In Compliance With Agreed Service Level Agreements (Slas), Maintaining Operational Excellence
• Validate Reports And Maintain Operational Hygiene By Utilizing Servicenow Tools To Ensure Adherence To The Statement Of Work (Sow) And Delivery Of Services
• Enhance Customer Satisfaction By Developing And Implementing Innovative Frameworks And Initiatives Focused On Continuous Improvement In Service Delivery
• Lead The Implementation Of The Profit Improvement Plan (Pip) By Leveraging Automation Tools And Self-Driven Initiatives To Optimize Operational Efficiency

What you need

• ServiceNow
• ITIL
• Any graduate