Tower Lead - ServiceNow,JavaScript

About the role

The Tools & Automation Tower Lead plays a crucial role in ensuring the effective management and support of ServiceNow (SNOW) operations. This position is responsible for driving the successful resolution of escalations, delivering key reports, and implementing organizational initiatives that enhance operational efficiency and customer satisfaction.

What you'll do

• Ensure Timely Generation Of Tower Level Ee And En Revenue By Leveraging Snow Admin Capabilities And Automation Tools To Optimize Processes
• Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms
• Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow)
• Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks
• Drive The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Operational Efficiency

What you need

• JavaScript
• ServiceNow
• Angular
• Any graduate

Good to have

• ITIL