Tower Lead (Support & Operations)

HCLTech·Bengaluru

Pay not statedSenior levelFull-time

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About the role

To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.

What you'll do

Ensure generation of tower level EE & EN revenue
Ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
Oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
Promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
Oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

What you need

Any graduate

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