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Tower Lead (Support & Operations)

HCLTech·Bengaluru

Pay not statedSenior levelFull-time

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About the role

This role translates financial and operational data into insights that drive profitability, productivity and management decisions . Provides financial performance visibility and actionable insights across service delivery operations. Analyzes revenue, cost, margin, productivity and operational drivers.

What you'll do

  • Financial performance reporting : Consolidate and analyze revenue, cost, margin and productivity performance across accounts, service lines and delivery units
  • Operational-to-financial analytics : Connect operational KPIs such as utilization, staffing, automation, ticket volumes
  • Forecasting & scenario analysis : Support forecasts, business cases and what-if modelling for transformation and optimization initiatives

What you need

  • Reporting
  • Any graduate

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