Tower Lead (Support & Operations)

About the role

The Cloud Operations Manager is responsible for end-to-end delivery, governance, and continuous improvement of Cloud IaaS, PaaS and SaaS services including Server, Storage, Backup, Networking, Identity, Monitoring, BCP/DR and reporting. The role ensures service excellence, CSAT, service availability, reliability, security, cost optimization, automation, and stakeholder management aligned to contractual and business outcomes.

What you'll do

• Compute & OS: Windows/Linux servers, Marketplace/Custom image build, OS hardening, Clusters & HA/DR, Patching, and lifecycle management
• Monitoring & Tooling: Cloud native monitoring, Alert hygiene & optimization, Availability, and Capacity/performance monitoring
• Track and report initiatives proposed and value delivered
• Capture the initiatives in the Value portal

What you need

• 12–22 yrs of experience
• Coordination
• Reporting
• AWS
• ITIL
• Documentation
• Azure
• Any graduate

Good to have

• GCP
• Root cause analysis
• Demand planning
• Talent management
• Performance management
• PowerShell