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Tower Lead (Support & Operations)

HCLTech·Noida

Pay not statedSenior levelFull-time
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About the role

To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.

What you'll do

  • Ensure generation of tower level EE & EN revenue
  • Ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
  • Oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
  • Promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
  • Oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

What you need

  • Any graduate

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