Tower Lead - Wireless Networking

About the role

The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient delivery of services and timely resolution of escalations within the Data domain. This position emphasizes accountability in meeting service level agreements (SLAs) while implementing organizational initiatives and driving customer satisfaction.

What you'll do

• Ensure The Generation Of Tower-Level Revenue Through Effective Management And Optimization Of Sdwan And Wireless Wlan (Cisco) Solutions
• Manage Escalations And Crises By Ensuring Timely Closure Of All
• And Tasks In Accordance With Agreed Sla Norms, Maintaining Operational Efficiency
• Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Thereby Enhancing Service Quality
• Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Aimed At Improving Service Delivery And Client Experience

What you need

• Networking
• Any graduate

Good to have

• CCNP
• CCNA
• ITIL