TQM - KPI Specialist

About the role

We are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects.

What you'll do

• KPI Monitoring & TQM Support
• Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints)
• Develop digital dashboards and tools for real-time KPI visualization across regions
• Coordinate with regional quality leaders to align on global KPI standards and thresholds
• RCA / 8D Problem Solving

What you need

• 4–10 yrs of experience
• Power BI
• Data visualisation
• Excel
• Root cause analysis
• Dashboarding
• IATF 16949
• B.Tech or B.E.

Good to have

• Six Sigma
• FMEA
• Bug tracking