Track Lead - BigFix (Endpoint Management Software)

About the role

The BigFix L3 Engineer is the technical Subject Matter Expert (SME) responsible for designing, operating, and optimizing HCL BigFix for enterprise-scale endpoint management. The role supports Windows and non Windows platforms (macOS/Linux) with strong emphasis on patch compliance, automation, scripting, and complex issue resolution, while providing technical leadership and mentoring L2 teams.

What you'll do

• Act as L3 escalation point and platform SME for BigFix-related incidents, deployments, and agent issues.\\\\r\\\
• Design and govern OS and application patching strategy, ensuring SLA, security, and audit compliance.\\\\r\\\
• Develop and maintain custom Fixlets, Tasks, Baselines, and software distribution packages at scale.\\\\r\\\
• Lead automation and self-healing initiatives to reduce manual effort and incident recurrence.\\\\r\\\
• Manage and support Windows, macOS, and Linux endpoints, including packaging, remediation, and compliance checks.\\\\r\\\

What you need

• 6–10 yrs of experience
• Python
• ServiceNow
• Linux
• PowerShell
• Bash
• Intune
• Any graduate

Good to have

• ITIL
• Root cause analysis
• SOP writing