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Track Lead - Cisco Unified Communications

HCLTech·Noida

Pay not stated3–8 yrsFull-time

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About the role

Role Overview We are looking for a skilled Ribbon SBC Engineer to support, manage, and optimize Session Border Controller infrastructure within a complex enterprise/UCC environment. The role involves L2/L3 support, troubleshooting, configuration, and maintenance of Ribbon (Sonus) SBC platforms to ensure high availability, security, and performance of voice services.

What you'll do

  • Provide L2/L3 support for Ribbon SBC (Sonus SBC 1000/2000/5000 series)
  • Monitor system performance, availability, and capacity of SBC infrastructure
  • Handle incident management, problem management, and service requests
  • Perform root cause analysis (RCA) for voice and signaling issues
  • Ensure adherence to SLA/KPI compliance Configuration & Implementation

What you need

  • 3–8 yrs of experience
  • Telecom
  • Firewalls
  • TCP/IP
  • Azure
  • PowerShell
  • Root cause analysis
  • B.Tech or B.E.

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