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Track Lead

HCLTech·Bengaluru

Pay not statedSenior levelFull-time
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About the role

To assign and track tickets and change requests for service delivery.

What you'll do

  • Monitor and track tickets/change requests and manage SLAs
  • Work towards continuous improvement and perform root cause analysis on an ongoing basis
  • Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
  • Develop and guide the team members in enhancing their technical capabilities and increasing productivity

What you need

  • 6–10 years in customer support & success
  • Escalation handling
  • Root cause analysis
  • Any graduate

What you get

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