- Can I apply
- Open to any education · 5–20 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Iaamcp's site: account needed, ~10–15 min
Early: posted 2 h ago on their own site
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About the role
To assign and track tickets and change requests for service delivery.
What you'll do
- Monitor and track tickets/change requests and manage SLAs
- Work towards continuous improvement and perform root cause analysis on an ongoing basis
- Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
- Develop and guide the team members in enhancing their technical capabilities and increasing productivity
What you need
- Escalation handling
- Root cause analysis
- Any graduate
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