Track Lead

About the role

To assign and track tickets and change requests for service delivery.

What you'll do

• Monitor and track tickets/change requests and manage SLAs
• Work towards continuous improvement and perform root cause analysis on an ongoing basis
• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
• Develop and guide the team members in enhancing their technical capabilities and increasing productivity

What you need

• Escalation handling
• Root cause analysis
• Any graduate