Track Lead - Jenkins,Windows PowerShell

About the role

The DWP Solution Consultant / Automation Architect plays a pivotal role in designing, maturing, and operationalizing digital workplace capabilities across Service Desk, Field Services, and Workplace Engineering. The role leads ServiceNow platform solutioning, automation and orchestration, ITSM data analytics, and Generative AI conversational experiences (chatbot/voice bot) to deliver measurable, user-centric outcomes.

What you'll do

• ServiceNow capabilities & solutioning o Design, prototype, implement, test, and deploy ServiceNow solutions (business rules, client scripts, UI pages/actions/policies
• Build end-to-end analytics on Incident/Problem/Change/Request (ITSM) data to surface MTTR, SLA breaches, backlog aging, and deflection trends
• Apply time-series forecasting (ticket volumes, seasonality, spikes) to capacity planning for Service Desk and Field Services
• Use NLP/text mining to categorize ticket subjects, detect themes, and improve taxonomy (KB/Category/Service)
• Identify root causes and repeat offenders via Pareto and cohort analysis (device models, apps, sites, vendors)

What you need

• Jenkins
• PowerShell
• Windows
• ServiceNow
• ACLS
• RPA
• Any graduate

Good to have

• Intune
• SAS
• Root cause analysis
• Machine learning
• NLP
• Power BI