Track Lead - MS System Center Configuration Manager (SCCM)

About the role

The Track Lead for Support & Operations plays a critical role in overseeing operational excellence within the SCCM framework. This position emphasizes continuous improvement and effective problem-solving to meet client SLAs. The Track Lead is responsible for empowering teams through strong management practices and ensuring alignment with client expectations, ultimately driving organizational success.

What you'll do

• Optimize Operational Systems Using Sccm To Enhance Management Reporting, Streamline Information Flow, And Improve Business Processes
• Collaborate With Clients To Understand Their Requirements, Ensuring The Support Team Consistently Meets Client Expectations And Delivers High-Quality Service
• Lead And Mentor Project Teams By Establishing Clear Communication Of Project Goals And Encouraging A Culture Of Transparency And Accountability
• Drive Innovation By Researching And Implementing New Ideas For Process Development, Contributing To Overall Organizational Progress And Efficiency
• Analyze Customer Needs And Provide Tailored Solutions Within The Sccm Environment, Ensuring Business Results Align With Client Objectives

What you need

• Problem solving
• Any graduate

Good to have

• ITIL