Track Lead - Process Management, ServiceNow

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Lead Process Management Initiatives By Implementing Itil Best Practices And Optimizing Bmc Remedy And Ca Service Desk Workflows To Enhance Service Delivery And…
• Drive Innovation By Proposing New Ideas And Methodologies For Process Development, Leveraging Tools And Automation To Enhance Overall Organizational Progress
• Develop And Implement Data-Driven Solutions Tailored To Customer Needs, Utilizing Servicenow To Streamline Service Requests And Improve Response Times
• Proficiency In Servicenow (Snow) Administration And Support
• Excellent Problem-Solving And Analytical

What you need

• ServiceNow
• Process management
• ITIL
• Ticketing tools
• Any graduate