Track Lead - ServiceNow, IT Service Management

About the role

Track Lead - ServiceNow, IT Service Management at HCLTech. Take the ownership to oversee the day to day operations relating to Asset & Configuration Management Responsible for requirement gathering for addition/modification of a….

What you'll do

• Take the ownership to oversee the day to day operations relating to Asset & Configuration Management Responsible for requirement gathering for addition/modification of a…
• Responsible to perform analysis on the SR that has been requested for decommissioning
• Responsible to perform functional testing and liaise with key contact person for conducting UAT Responsible to provide the progress update on the SR catalog requests to…
• (Defect Tracking and defect control is out of scope for this role) Training the business users
• Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal

What you need

• ServiceNow
• ITIL
• Business analysis
• Bug tracking
• Any graduate