Track Lead - ServiceNow, IT Service Management

About the role

Track Lead - ServiceNow, IT Service Management at HCLTech. JD for SLM/Reporting Responsible for the integration of various data sources into a consolidated performance data source for reporting.

What you'll do

• JD for SLM/Reporting Responsible for the integration of various data sources into a consolidated performance data source for reporting
• Support requirements for reporting
• Manage and maintain data accuracy and consistency across all areas of reporting
• Develop and maintain necessary analytic tools to analyze performance against contractual requirements
• Compares contract needs with actual results, identifies system and/or documentation errors resulting in inaccurate data, reports findings and recommends improvements

What you need

• ServiceNow
• SAP
• Any graduate