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Track Lead (Support & Operations)

HCLTech·Bengaluru

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Track Lead (Support & Operations) at HCLTech. Platform Administration.

What you'll do

  • Administer Jira Cloud, Jira Service Management, and related Atlassian products
  • Configure and maintain projects, workflows, screens, issue types, schemes, permissions, and custom fields
  • Manage user onboarding, access requests, security groups, and permission models
  • Perform regular platform health checks and proactively address performance or configuration issues
  • Maintain platform documentation, standards, and governance controls

What you need

  • Reporting
  • JIRA
  • Process improvement
  • Documentation
  • REST APIs
  • Customer service
  • Any graduate

Good to have

  • Confluence

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