Track Lead (Support & Operations)

About the role

The AOVPN Engineer / Consultant is responsible for the engineering, operation, availability, security and continual improvement of Microsoft Always On VPN services.

What you'll do

• Service operations and support
• Monitor and administer VPN/RAS servers, NPS servers, Windows NLB clusters, Azure Traffic Manager endpoints and associated service health indicators
• Troubleshoot user, device and site connectivity issues involving authentication, certificates, routing, DNS, split tunnelling, firewall flows and VPN profile behaviour
• Own technical resolution of incidents, service requests, problems and changes, including accurate ticket updates, evidence, timelines and closure notes
• Perform approved service restarts, server maintenance, patch coordination, endpoint enablement or disablement, and controlled traffic failover or switchback

What you need

• 5–8 yrs of experience
• Reporting
• Intune
• Firewalls
• Documentation
• Process improvement
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Cloud security
• Windows Server
• Active Directory
• TCP/IP
• ITIL
• Network security