Track Lead (Support & Operations)

About the role

Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

What you'll do

• Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning
• Understand client requirements and accountable in ensuring support team is meeting client expectations
• Lead and mentor the project team and ensure transparent communication of project goals
• Brining new ideas and innovation for process development and overall organizational progress
• Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results

What you need

• Reporting
• Process improvement
• Team management
• Problem solving
• Any graduate