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Track Lead (Support & Operations)

HCLTech·Noida

Pay not statedSenior levelFull-time
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About the role

The developer will primarily be working with internal customers and peers to design and develop solutions that will be used to streamline processes and increase efficiency for our customers.Minimum graduate, preferably Comp/IT EnggTools specific certificationsITIL understanding, Preferably ITIL foundation certificateISO 27001 understandingCISSP is a plusCloud security certification will be plusUnderstanding and knowledge on the below toolsCXSOAR PlatformUnixPalo altoRESPONSIBILITIES:Develop…

What you'll do

  • Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning
  • Understand client requirements and accountable in ensuring support team is meeting client expectations
  • Lead and mentor the project team and ensure transparent communication of project goals
  • Brining new ideas and innovation for process development and overall organizational progress
  • Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results

What you need

  • Reporting
  • B.Tech or B.E.

Good to have

  • ITIL
  • Documentation

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