Track Lead (Support & Operations)

About the role

The Network L3 SME is responsible for delivering advanced technical support, expert-level troubleshooting, and operational leadership across complex enterprise network environments.

What you'll do

• Support implementation of network filtering, access controls, routing policies, firewall rules, SD-WAN configurations, cloud connectivity
• Lead investigation and resolution of chronic, recurring, and business-impacting network issues through structured troubleshooting and root cause analysis. \\r\
• Manage complex incidents across routing, switching, WAN, MPLS, SD-WAN, cloud networking, firewalls, proxy/security services, application delivery
• Represent the network tower in incident, problem, and change management forums, providing clear technical updates, risk assessment, impact analysis
• Review, validate, and implement operational changes while ensuring adherence to change governance, risk mitigation, testing, and rollback planning. \\r\

What you need

• 8–10 yrs of experience
• Routing and switching
• Firewalls
• Documentation
• Network security
• TCP/IP
• SAP
• Any graduate

Good to have

• CCNP
• iOS
• Azure
• Root cause analysis