Track Lead (Support & Operations)

About the role

We are looking for a Forward Deployment Engineer (FDE) to design, build, integrate, deploy, troubleshoot, and operationalize enterprise Generative AI and Agentic AI solutions using OpenAI.

What you'll do

• Customer Engagement and Solution Delivery Work directly with customers to understand business, technical, integration, security, data, and operational requirements
• Conduct technical discovery sessions, workshops, demonstrations, proof-of-concepts, pilot implementations, and deployment planning
• Translate customer requirements into practical Generative AI and Agentic AI solutions
• Work with customer architects, application teams, security teams, data teams, and operations teams to drive successful deployment
• Own assigned customer technical workstreams from implementation through production and hypercare

What you need

• 4–7 yrs of experience
• REST APIs
• Python
• Git
• Kubernetes
• Docker
• LLMs
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• CI/CD
• Prompt engineering
• ServiceNow
• Salesforce
• JIRA
• SAP