Track Manager - Desk Side Services, AMT Asset Management Software

About the role

This role provides expert leadership in managing end-user IT support operations for complex and large-scale environments. The individual ensures high-quality delivery of desk side services across Windows, Mac, and hardware platforms, driving operational excellence, continuous process improvement, and innovation.

What you'll do

• Lead operational management of Desk Side Services by optimizing support processes for Windows PCs, Mac hardware, and printers
• Oversee and resolve escalated incidents involving hardware break-fix, printer support, and Mac support
• Drive innovation in support delivery by evaluating emerging tools and methodologies for asset management and end-user device support
• Mentor and guide support teams on Desk Side Services best practices, fostering technical excellence and a culture of proactive incident management
• Collaborate with internal stakeholders to analyze support metrics and implement strategic improvements in asset management services workflows

What you need

• Reporting
• Compliance
• Any graduate

Good to have

• ITIL