Track Manager - Desk Side Services, AMT Asset Management Software

About the role

Track Manager - Desk Side Services, AMT Asset Management Software at HCLTech. Manage the IT Service Delivery team (Deskside support) and Partner Resource team, taking responsibility for desktop support\\\\r\\\.

What you'll do

• Manage the IT Service Delivery team (Deskside support) and Partner Resource team, taking responsibility for desktop support\\\\r\\\
• Project Management on on-going project\\\\r\\\
• Manage Customer Deliverables and Priorities\\\\r\\\
• SLA Management including Incident, Service request, etc.\\\\r\\\
• Daily review with the Country Managers\\\\r\\\

What you need

• 10–18 yrs of experience
• MIS reporting
• Ticketing tools
• Any graduate

Good to have

• ITIL