Track Manager - Google Cloud Platform (GCP)

About the role

Zoom Collaboration Engineer (L3+) with 9+ years of experience in enterprise collaboration platforms, unified communications, video conferencing, and collaboration operations. Responsible for architecture support, platform administration, advanced troubleshooting, major incident management, service optimization, platform governance, integrations, and technical leadership for Zoom Collaboration services across global enterprise environments.

What you'll do

• Lead administration and support of Zoom Meetings, Zoom Rooms, Zoom Phone, Zoom Webinar, and Zoom Contact Center platforms
• Drive platform stability, availability, performance, and service optimization initiatives
• Troubleshoot complex audio, video, content-sharing, conferencing, and collaboration issues
• Manage Zoom Room deployments, conference room technologies, and endpoint integrations
• Support enterprise integrations with Microsoft 365, Active Directory, Entra ID, SSO, SAML, MFA, and calendar platforms

What you need

• 9–16 yrs of experience
• GCP
• Root cause analysis
• Office 365
• Active Directory
• Networking
• TCP/IP
• Any graduate

Good to have

• ITIL
• Firewalls
• ServiceNow
• Network security