Track Manager - IAM Operations

About the role

This role ensures the effective management of identity and privileged access operations using CyberArk PAM solutions. The individual oversees large-scale operational activities, drives continuous improvement initiatives, and leads teams to deliver reliable and secure identity management services, directly impacting client satisfaction and compliance within the organization.

What you'll do

• Oversee CyberArk PAM (Vault, PVWA, CPM, PSM) operations by implementing advanced monitoring, incident response, and maintenance strategies to ensure platform stability
• Lead identity management operations by defining and optimizing workflows, automating account provisioning/deprovisioning
• Drive continuous improvement initiatives by analyzing operational metrics, identifying areas for process automation
• Manage client relationships by interpreting complex requirements, providing expert-level solutions
• Mentor and empower support teams by sharing expertise in CyberArk PAM operations, conducting advanced troubleshooting

What you need

• IAM
• Compliance
• Incident response
• Any graduate

Good to have

• CISSP
• CISM