Track Manager - Microsoft Message Queuing

About the role

This role is responsible for expert-level operational management and technical leadership of messaging services, with a primary focus on on-premise Exchange and O365 environments. The position drives process innovation, ensures high-quality service delivery, and empowers team members to exceed client expectations.

What you'll do

• Lead operational excellence initiatives by leveraging expert knowledge in Exchange Server and Office 365 Messaging Services to optimize workflows
• Oversee incident, problem, and change management processes using tools such as Microsoft System Center and Exchange Admin Center to ensure timely resolution and…
• Mentor and guide support teams on advanced troubleshooting, root cause analysis, and implementation of messaging solutions in complex hybrid environments
• Analyze and interpret management reports and system logs from Exchange and O365 environments to identify trends, proactively address issues, and recommend improvements
• Engage with clients to understand messaging requirements, translating them into actionable operational tasks and ensuring alignment with business objectives

What you need

• Office 365
• PowerShell
• Troubleshooting
• Root cause analysis
• Any graduate