Track Manager - Monitoring Tools, Event Monitoring

About the role

This role oversees the strategic management of integrated command center operations, ensuring seamless event monitoring, rapid incident response, and continuous process enhancement. The position drives operational excellence by optimizing monitoring tools, aligning service delivery with client SLAs, and mentoring technical teams to achieve high performance in complex, large-scale environments.

What you'll do

• Lead integrated event monitoring using enterprise tools such as IBM Netcool, Splunk, and SolarWinds
• Optimize batch job monitoring processes with tools like Control-M and Autosys
• Drive continuous improvement initiatives in monitoring workflows and escalation procedures
• Guide and mentor the monitoring team in best practices for event correlation, incident triage, and root cause analysis using platforms such as ServiceNow and BMC Remedy
• Collaborate with stakeholders to align monitoring solutions with evolving client requirements

What you need

• ITIL
• Python
• Splunk
• ServiceNow
• Root cause analysis
• Ticketing tools
• Any graduate

Good to have

• Grafana
• SIEM
• PowerShell
• Incident response