Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online

About the role

We are looking for an experienced Zoom Phone/UCC Level 3 Engineer with strong expertise in Zoom Native Phone/UCC technologies, collaboration platforms, and enterprise voice/video solutions. The role will be responsible for supporting, troubleshooting, managing, and improving Zoom Phone, Zoom Rooms, meetings, webinars, integrations, reporting, and related collaboration services in a global enterprise environment.

What you'll do

• Provide Level 3 support for Zoom Phone/UCC, Zoom Meetings, Zoom Chat, Zoom Recordings, call queues, Auto Receptionist/IVR, Zoom Rooms, Zoom Events, and Webinars
• Support Zoom Phone features including BYOC, BYOP, PSTN dial-ins, audio conferencing plans, PAC, emergency calling, call logs, monitoring dashboards, QoS
• Manage and troubleshoot Zoom Rooms, SIP/H.323 interoperability, endpoint provisioning, firmware upgrades, certified hardware, audio/video issues, and meeting controls
• Support integrations using native APIs, SDKs, webhooks, and automation tools across Zoom and related collaboration platforms
• Assess global outages, service alerts, incident trends, and participate in incident management, RCA, service requests, and problem management processes

What you need

• 8–10 yrs of experience
• AWS
• JavaScript
• Git
• Azure
• Agile
• .NET
• Any graduate

Good to have

• C#
• Root cause analysis
• CI/CD
• ITIL
• React