Track Manager - MS Teams, Microsoft Teams Voice, Sharepoint Online

About the role

This position is responsible for overseeing complex operations for Microsoft Teams, Teams Enterprise Voice, and SharePoint Online environments. The individual drives service excellence by managing large-scale support initiatives, ensuring client SLAs are met, and fostering a culture of continuous improvement and technical innovation.

What you'll do

• Oversee end-to-end operations management for Microsoft Teams, Teams EV, and SharePoint Online, ensuring seamless service delivery and adherence to client SLAs
• Lead process optimization initiatives leveraging automation and analytics within Microsoft Teams and SharePoint Online environments to drive continuous improvement and…
• Mentor and empower support teams by providing expert guidance on advanced configuration, integration
• Engage directly with clients to analyze requirements, address escalations, and deliver tailored solutions using Microsoft Teams and SharePoint Online capabilities
• Develop and implement reporting frameworks for operational metrics using Microsoft 365 analytics tools to inform decision-making and support business objectives

What you need

• Office 365
• Any graduate