JC Home Delivery Lead A
Reliance Jio·Chennai
- Can I apply
- Needs MBA · 4–8 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Reliance Jio's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
Perform portal performance management for Office 365, CTERA for EFSS, BOX or any other Cloud drive portals.Perform upgrades for the portals.Provide 24x7 operational support for O365 Cloud Drive services (OneDrive, SharePoint Online), CTERA for EFSS, BOX or similar cloud drives. Perform restore and address sync issues by interacting with global customers• Monitor system performance, availability, and ensure adherence to SLA commitments.
What you'll do
- Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage
- Identify opportunities for automation and implement using scripts and other automation tools
- Perform restore and address sync issues by interacting with global customers• Monitor system performance, availability, and ensure adherence to SLA commitments
- Manage incidents, service requests, and problem tickets using ServiceNow
- Perform L1/L2 troubleshooting for issues related to file access, sync errors, permissions, and storage configuration
What you need
- ServiceNow
- Ticketing tools
- Office 365
- Root cause analysis
- Performance management
- Ansible
- Any graduate
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