Track Manager - NetApp FAS, EMC Isilion

About the role

Perform portal performance management for Office 365, CTERA for EFSS, BOX or any other Cloud drive portals.Perform upgrades for the portals.Provide 24x7 operational support for O365 Cloud Drive services (OneDrive, SharePoint Online), CTERA for EFSS, BOX or similar cloud drives. Perform restore and address sync issues by interacting with global customers• Monitor system performance, availability, and ensure adherence to SLA commitments.

What you'll do

• Perform restore and address sync issues by interacting with global customers• Monitor system performance, availability, and ensure adherence to SLA commitments
• Manage incidents, service requests, and problem tickets using ServiceNow
• Perform L1/L2 troubleshooting for issues related to file access, sync errors, permissions, and storage configuration
• Execute root cause analysis (RCA) and implement preventive measures
• Coordinate with Microsoft support, other vendors and internal teams for escalations and complex issues.Python, Ansible or any scripting knowledge

What you need

• ServiceNow
• Ticketing tools
• Office 365
• Root cause analysis
• Performance management
• Ansible
• Any graduate