Track Manager - Process Management, ServiceNow

About the role

HCL is a ServiceNow Elite partner and is looking for a new ServiceNow Business Analyst and Functional Consultant.

What you'll do

• Lead process optimization initiatives using ServiceNow and BMC Remedy to streamline ITSM workflows, improve information flow
• Oversee administration and configuration of ServiceNow, ensuring alignment of platform capabilities with client requirements and operational objectives
• Drive continuous improvement by identifying automation opportunities and implementing innovative solutions across ITSM toolsets, including CA Service Desk and Avanti
• Ensure support teams consistently meet or exceed client SLAs by monitoring service performance metrics and implementing corrective action plans within ServiceNow and…
• Mentor and guide process teams, fostering transparent communication of goals and facilitating knowledge sharing on ITSM best practices

What you need

• ServiceNow
• Process management
• Ticketing tools
• Any graduate

Good to have

• ITIL