Track Manager - Program & Project Management

About the role

Proactively manage client expectations, escalations, risks, and dependencies. Govern day‑to‑day cloud operations including availability, performance, cost optimization , security, and compliance . Enforce documentation standards, SOPs, runbooks, and operational controls.

What you'll do

• Ensure adherence to SLAs, OLAs, XLAs , service credits, and contractual commitments
• Lead daily service operations, review incidents, problems, changes, and service requests to ensure timely resolution and zero business disruption
• Drive incident, problem, and major incident management including root cause analysis (RCA), corrective actions, and preventive controls
• Act as the primary interface for client IT leadership, business stakeholders, and governance forums
• Conduct weekly/monthly service reviews , operational governance meetings, and executive dashboards

What you need

• Project management
• Stakeholder management
• Root cause analysis
• Process improvement
• AWS
• Vulnerability assessment
• Any graduate

Good to have

• ITIL
• SOX
• Internal audit
• SOP writing
• Demand planning
• Azure