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Track Manager - Program & Project Management

HCLTech·Noida

Pay not stated5–10 yrsFull-time
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About the role

: The L3 Support Engineer / NRE is responsible for providing advanced technical support, troubleshooting complex infrastructure and application issues, ensuring system stability, reliability, and performance. The role involves root cause analysis, incident resolution, proactive monitoring, automation, and collaboration with vendors, project teams, and business stakeholders.

What you'll do

  • Incident & Problem Management
  • Act as the highest level of technical escalation (L3 support)
  • Investigate and resolve critical production incidents
  • Perform root cause analysis (RCA) and implement preventive measures
  • Participate in Major Incident Management (MIM) activities

What you need

  • 5–10 yrs of experience
  • Project management
  • Stakeholder management
  • Firewalls
  • AWS
  • ITIL
  • Azure
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • GCP
  • TCP/IP
  • Routing and switching
  • Windows Server
  • Shell scripting
  • JIRA

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