Track Manager - SailPoint IdentityNow, Java, SailPoint FAM

About the role

This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.

What you'll do

• Lead and optimize SailPoint IdentityNow and FAM operations by applying expert-level knowledge of IDaaS implementation to ensure high system availability, performance
• Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews
• Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments
• Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java…
• Mentor and guide support teams, providing expert insights on SailPoint best practices, troubleshooting complex operational challenges

What you need

• IAM
• Java
• Active Directory
• Reconciliation
• Root cause analysis
• Compliance
• Any graduate