Track Manager - ServiceNow, IT Service Management

About the role

This role leads the functional consulting and operations management for ServiceNow ITSM solutions in large-scale, complex environments. The individual drives process optimization, ensures alignment with client service expectations, and fosters innovation within the team. They empower teams through expert guidance, ensuring the effective delivery and continuous improvement of ITSM processes to meet organizational and client objectives.

What you'll do

• Lead ServiceNow ITSM process optimization by analyzing workflows and implementing best practices to enhance operational efficiency and reporting
• Oversee ServiceNow platform configuration and customization, ensuring solutions align with complex client requirements and organizational standards
• Provide expert functional consulting on ServiceNow modules such as Incident, Problem, Change, and Request Management, driving process improvements and automation
• Mentor and guide project teams in ServiceNow ITSM adoption, fostering skill development and promoting knowledge sharing within the team
• Collaborate with clients to translate business needs into ServiceNow ITSM solutions, ensuring delivery meets or exceeds service level agreements (SLAs)

What you need

• ServiceNow
• ITIL
• Any graduate