Track Manager - ServiceNow, IT Service Management

About the role

Role Summary The Cross Functional CMDB Administrator / Configuration Management Lead (L3) owns CMDB governance, configuration management process maturity, CI lifecycle integrity, data quality, relationship modeling, audit readiness and cross-functional integration with ITSM and operational teams.

What you'll do

• Role Summary The Cross Functional CMDB Administrator / Configuration Management Lead (L3) owns CMDB governance, configuration management process maturity
• The role is accountable for ensuring Configuration Items (CIs), hardware/software attributes, topology relationships, service dependencies
• The role works closely with network, security, application, infrastructure, service desk, PMO, procurement, discovery, asset
• Role Purpose & Business Outcomes
• Ensure the CMDB remains a trusted source of truth for in-scope infrastructure, software, network components, relationships and lifecycle status

What you need

• ServiceNow
• Network security
• Reconciliation
• Any graduate