Track Manager - ServiceNow,JavaScript

About the role

This role provides expert leadership in managing and enhancing ITSM platforms, particularly ServiceNow, leveraging advanced JavaScript, REST/SOAP API, and AngularJS skills to deliver robust automation and support solutions. The individual ensures seamless operations for complex, large-scale projects by driving continuous improvement, meeting client SLAs, and mentoring technical teams to achieve operational excellence.

What you'll do

• Lead SNOW administration and support activities by configuring, optimizing, and maintaining ITSM modules using ServiceNow and JavaScript
• Architect automation solutions by developing custom scripts and workflows utilizing JavaScript, REST/SOAP APIs
• Drive operational improvements by analyzing existing SNOW processes, identifying bottlenecks
• Engage with clients to understand complex requirements and translate them into scalable ServiceNow solutions
• Lead incident, change, and problem management activities on the SNOW platform, ensuring timely resolution and root cause analysis for critical issues

What you need

• JavaScript
• ServiceNow
• Angular
• Root cause analysis
• Any graduate

Good to have

• ITIL