Track Manager (Support & Operations)

About the role

Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

What you'll do

• Manage training data collection, validation, consolidation, and reporting across multiple Lines of Business (LoBs)
• Develop and maintain MIS dashboards, scorecards, and executive reports
• Analyze learning metrics, certification progress, training completion, utilization, and capability development trends
• Partner with Business Units, CU/WU stakeholders, and training SPOCs for data validation and governance
• Generate monthly, quarterly, and annual leadership reviews and presentations

What you need

• Reporting
• MIS reporting
• Process improvement
• Power BI
• Team management
• Problem solving
• Any graduate